Authenticity; Empathic Communication
Reset Your Mindset for 2021 and Beyond. This talks focuses on leadership, emotional intelligence and the essence of essential soft skills for business, illustrating how they can be used more effectively to build trust and maintain relationships in the digital era.
Determining some of the most appropriate forms of emphatic communication in a business situation, here are some things to consider
• Recognize instances in which one mode of communication is preferable to another method.
• Describe the process involved in interpreting nonverbal cues.
• Outline terminology relating to interpersonal communication.
• Differentiate between numerous communication tactics with individuals from other cultures.
• Defining the factors that underlie interruptions during business meetings.
• Observe the most appropriate ways to accept criticism so that you can move on.
exercise
on getting someone to do something that they know they won't want to do... For example, to work late or do extra hours. Then get feedback on how they think they done and how the recipient of their message experienced it... Make sure you set it up so that the receiver just explains how it felt to them not what the other person did wrong.
Some points to look at when looking at empathic communication
• Self-Awareness — this is the ability to discern, recognize, and understand one’s own emotional state.
• Self-Control — this is the ability to hold strong emotions and moods in check to prevent involuntary actions that send a negative signal to prospects, peers, and customers.
• Self-Motivation — this is the ability to personally generate drive, enthusiasm, and positivity even in gloomy or difficult situations.
• Empathy — this is the ability to view and understand things from the perspective of the person being engaged.
• Curiosity — this trait drives sellers to listen, ask the right questions, and understand more about the customers.
• Resilience — this trait enables sales professionals to roll with the punches and keep going despite rejection, frustration and other setbacks.
This was recorded on the 19th Jan 2021 to an international audience across the globe with up to 300 registrations for the event.
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Every individual processes information differently based on their past experiences, personal biases, and cognitive associations. This means how we frame our message significantly impacts how it is received.
These are essential elements of modern sales success, and they often begin with self-awareness and deliberate communication.
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