Authenticity; Empathic Communication
Reset Your Mindset for 2021 and Beyond. This talks focuses on leadership, emotional intelligence and the essence of essential soft skills for business, illustrating how they can be used more effectively to build trust and maintain relationships in the digital era.
Determining some of the most appropriate forms of emphatic communication in a business situation, here are some things to consider
• Recognize instances in which one mode of communication is preferable to another method.
• Describe the process involved in interpreting nonverbal cues.
• Outline terminology relating to interpersonal communication.
• Differentiate between numerous communication tactics with individuals from other cultures.
• Defining the factors that underlie interruptions during business meetings.
• Observe the most appropriate ways to accept criticism so that you can move on.
exercise
on getting someone to do something that they know they won't want to do... For example, to work late or do extra hours. Then get feedback on how they think they done and how the recipient of their message experienced it... Make sure you set it up so that the receiver just explains how it felt to them not what the other person did wrong.
Some points to look at when looking at empathic communication
• Self-Awareness — this is the ability to discern, recognize, and understand one’s own emotional state.
• Self-Control — this is the ability to hold strong emotions and moods in check to prevent involuntary actions that send a negative signal to prospects, peers, and customers.
• Self-Motivation — this is the ability to personally generate drive, enthusiasm, and positivity even in gloomy or difficult situations.
• Empathy — this is the ability to view and understand things from the perspective of the person being engaged.
• Curiosity — this trait drives sellers to listen, ask the right questions, and understand more about the customers.
• Resilience — this trait enables sales professionals to roll with the punches and keep going despite rejection, frustration and other setbacks.
This was recorded on the 19th Jan 2021 to an international audience across the globe with up to 300 registrations for the event.
High Performance Blog
Five years ago, I hit ‘record’ for the very first time on The Global Sales Leader Podcast. I didn’t have a perfectly soundproof studio, a production team, or even a long-term plan—just a fire in my belly and a deep desire to have conversations that mattered. Now, entering the fifth year of hosting conversations with extraordinary business leaders, I’ve become even more selective—every episode must echo my core belief: dialogue, when done right, is a catalyst for change. Today, it’s a great honour and a pleasure to share that The Global Sales Leader Podcast has been listed in the Top 100 Best Business Leadership Podcasts on MillionPodcasts.com. That recognition isn’t just about me—it’s about the power of purposeful conversations, the loyal listeners who lean in, and the incredible guests who share not just knowledge, but wisdom. THREE KEY INSIGHTS People Buy Energy, Not Just Expertise In every conversation, I’ve learned that what resonates most isn’t jargon or perfectly structured advice—it’s human energy. That passion, vulnerability, and truth that comes through when a guest shares their “why” is what sticks. People buy people. Not titles. Relationship Capital is the New ROI From Philip Squire to Tom Ziglar, my guests often echo this: long-term trust outperforms short-term gains. Whether you're selling software or pitching a keynote, it's your ability to build relational equity—emotionally and intellectually—that defines your success trajectory. Podcasting Isn’t a Side Hustle—It’s a Relationship Accelerator Your voice in someone’s ears is intimacy at scale. Being part of someone’s commute, workout, or late-night work sprint is a privilege—and a responsibility. It’s how we build brand trust in a noisy world. ONE ACTIONABLE TIP Want to elevate your brand and build authentic authority? Don’t just get on podcasts—build relationships with hosts, producers, and booking agents. Start with the Top 100 Business Leadership Podcasts on MillionPodcasts.com. Reach out respectfully. Offer a perspective that serves their audience, not just your own agenda. Remember: Outreach that connects always outperforms outreach that pitches. SIGN-OFF As always, thank you for listening, sharing, and evolving with me. Whether you’re in sales, leadership, or just passionate about personal growth, I’m here to help you show up as your best self—strategically and sincerely. 🎧 Listen to the latest episodes: YouTube: https://lnkd.in/eeUh8JNb iTunes: https://bit.ly/4dSE5p3 Let’s keep building purpose-driven conversations that lead to performance-driven results. — Jason #LeadershipPodcast #SalesLeadership #HighPerformanceMindset #PurposeDrivenConversations #GlobalSalesLeader
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The top 1% don’t chase success in bursts. They build it in layers—daily, weekly, monthly—through small, repeatable actions that align with their values and goals.
They stay committed when it’s hard.
They don’t wait to feel ready.
They act anyway.
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